Service Agreement

Derby City Poop Scoop Service Agreement

Scooping Services

We scoop from sun up to sun down. Unfortunately, due to the nature of the business, we can not provide a time frame of when we will be there on your scooping day. 

Yard Sanitizing Services Provided

If you have signed up for yard sanitation service, Derby City Poop Scoop may have to utilize customer water supply to apply the sanitation application in the areas we have agreed upon. Derby City Poop Scoop assumes no liabilities for damages to yards, gates, pets, or other properties.

Scooping Services Provided

To ensure the best possible service, the areas to be scooped must be free of excessively tall grass, leaves, snow, and debris for our Satisfaction Guarantee to be in effect. We will make every attempt to ensure your yard is 100% clean, but please note that our scoopers cannot clean what they cannot see. If our team feels the visibility of your yard is a concern, you will be notified immediately within the service notes emailed to you after the completion of scooping. Derby City Poop Scoop assumes no liabilities for damages to yards, gates, pets, or other properties.

Inclement Weather Policy

When the weather makes it dangerous or impossible for our team to scoop your yard, we are responsible for scooping your yard on a different scheduled day. This may result in your yard being serviced before or after the original scheduled day. In this event, you will not be charged for the service missed.

In the event of snow or ice, your services may be postponed or moved

forward/ or back  depending upon the weather predictions. After 72 hours, we will resume our scooping schedule. It is at Derby City Poop Scoop’s discretion if your yard is deemed un-scoopable. In this event you will not be charged for services that week. If you cancel services due to weather, you will be charged  the normal  service costs, as next service will be 2 weeks to be picked up 

Cancellations

We understand that things happen and you may need to cancel your scheduled services. All cancellations must be sent to Derby City Poop Scoop before the end of the business day at 4:00 pm on the day before your scheduled service. For example, if you are typically scheduled to be serviced on Wednesday, you need to cancel on Tuesday before 5:00 pm. Failure to notify Derby City Poop Scoop before the scooper schedule notifications are sent will result in you being charged for ½ the amount of the service. If you cancel services after the first scoop, you will be billed the cost of one-time scoops for the number of dogs, based on our pricing levels at the time.

No Access

In the event that we are unable to gain access to your property to perform services on your scheduled day, you will be charged a no access fee which is equal to your agreed service cost.

Billing

To ensure 100% customer satisfaction, you will not be charged until services are completed. Billing charges are based on the number of visits from the previous monthly cycle (depending on the number of weeks in a full cycle, this could vary from 4 to 5 weeks). The cycle begins on the 1st or 16th   of the month and ends on the last day  of the  month or the  15th ( Billing statements will be emailed on the 1st & 15th  of each month. Invoices are a net 15 and are due by the 15th or end of month

 A late fee of 7% (minimum of $5) of the invoice total will be assessed on the 1st of the

month for any unpaid balance due. 

Once the account falls past due, services will be suspended and will not be resumed until the balance is paid in full. Accounts that fall delinquent over 45 days will be assessed an additional $45 collection fee and sent to our collection agency. After 30 days of no service, a new start fee will apply to resume services. If services are terminated due to non-payment, a credit card will be required to resume services and a $20 reconnection fee will be added on to the next invoice. 

Payments

Payments may be made via debit or credit card (link provided on website). 

We also offer an auto-pay option with a valid credit card. You may arrange for your payment to be automatically paid when the job is completed or when  invoices are generated on the last day or  15th of the month or per your request on a weekly basis.

 If you would like to set up for autopay, please text or call the office at (502)509-3314, or email us at info@derbycitypoopscoop.com. We will send an email with a secured link to your account  so that you may put a card on file. 

Effective October 1st, 2021 no paper check will be accepted.

 If you decide to call us to provide your credit card information, a $2.50 charge will be applied. We strongly recommend that you use the Customer Portal. The link to the Customer Portal is in the email we sent with your invoice. 

All 1X services  are Prepaid only  A card must be on file  inorder to Schedule your 1x job 

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Or use the link provided in the website 

Questions? Please text or call us at (502)509-3314 or email us at info@derbycitypoopscoop.com. 

Termination of Services

We value your business, however, if you are unhappy with services, you may cancel at anytime with a written 14 day notice emailed to info@derbycitypoopscoop.com. It is also understood that Derby City Poop Scoop holds the right to terminate services if we feel that we are not a good fit for you. 

Additional Information

Fees and promotions are subject to change at any time. If we make any changes to this contract, we will provide a 14 day written notice to you prior to the changes to take effect. 

Thank you for your business. I look forward to a longstanding relationship.

James Shields 

Owner 

Derby City Poop Scoop

(502)509-3314

Info@derbycitypoopscoop.com