Service Agreement

Service Agreement

Scooping Services
Derby City Poop Scoop operates from dawn till dusk. Due to the nature of our business, we cannot provide precise arrival times on your designated scooping day.

Yard Sanitizing Services Provided
For customers utilizing our yard sanitation service, Derby City Poop Scoop may require access to your water supply to apply the sanitation treatment as agreed upon. We assume no liability for damages to yards, gates, pets, or other properties.

Scooping Services Provided
To ensure optimal service, the designated areas must be free of tall grass, leaves, snow, and debris for our Satisfaction Guarantee to apply. While we strive for a thorough cleanup, our scoopers can only address what's visible. Should visibility be compromised, we'll promptly inform you through post-service notes. Derby City Poop Scoop bears no liability for damages to yards, gates, pets, or other properties.

Inclement Weather Policy
In instances of inclement weather that jeopardizes our team's safety or ability to scoop your yard, we'll reschedule the service for an alternative day. This may entail servicing your yard before or after the original scheduled day, with no charge for the missed service.

In cases of snow or ice, your service may be rescheduled based on weather forecasts. After 72 hours, normal scooping schedules will resume. If your yard is deemed unsuitable for scooping at our discretion, you won't be charged for that week's service. Cancellations due to weather conditions will incur regular service charges, with the subsequent service scheduled for two weeks later.

Cancellations
We understand unforeseen circumstances may arise necessitating cancellations. To cancel scheduled services, please notify Derby City Poop Scoop by 4:00 PM on the business day preceding your service day. Failure to do so will result in a charge equivalent to 100% of the service cost. Cancellations after the initial scoop will incur charges equivalent to one-time scoops based on prevailing pricing.

No Access
Failure to provide access to your property on the scheduled service day will result in a no-access fee equivalent to your agreed service cost.

Billing
Payment is due upon completion of services. Billing is based on the number of visits within the previous monthly cycle, typically ranging from 4 to 5 weeks. Invoices are emailed on the 1st and 15th of each month, with a net 15 payment term. Late fees of 7% (minimum $5) are assessed on unpaid balances on the 1st/15th of the month. Delinquent accounts are subject to suspension until balances are settled, with additional collection fees for accounts overdue by 45 days.

Payments
Payments may be made via debit or credit card through our secure online portal. We also offer auto-pay options for convenience. Effective October 1st, 2021, paper checks are not accepted. Credit card payments made over the phone incur a $2.50 charge. All one-time services must be prepaid, with card details on file to schedule the service.

Termination of Services
Should you wish to terminate services, kindly provide a written 14-day notice to info@derbycitypoopscoop.com. We reserve the right to terminate services if deemed necessary for both parties' benefit.

Additional Information
Fees and promotions are subject to change with a 7-day written notice. We appreciate your business and anticipate a fruitful partnership.

Thank you,
James Shields
Owner
Derby City Poop Scoop
(502) 509-3314
info@derbycitypoopscoop.com