Service Agreement

Service Agreement 2/23/26

Scooping Services
Derby City Poop Scoop operates from dawn till dusk. Due to the nature of our business, we cannot provide precise arrival times on your designated scooping day.

Yard Sanitizing Services Provided
For customers utilizing our yard sanitation service, Derby City Poop Scoop may require access to your water supply to apply the sanitation treatment as agreed upon. We assume no liability for damages to yards, gates, pets, or other properties.

Scooping Services Provided
To ensure optimal service, the designated areas must be free of tall grass, leaves, snow, and debris for our Satisfaction Guarantee to apply. While we strive for a thorough cleanup, our scoopers can only address what's visible. Should visibility be compromised, we'll promptly inform you through post-service notes. Derby City Poop Scoop bears no liability for damages to yards, gates, pets, or other properties.

Inclement Weather Policy
In instances of inclement weather that jeopardizes our team's safety or ability to scoop your yard, we'll reschedule the service for an alternative day. This may entail servicing your yard before or after the original scheduled day, with no charge for the missed service.

In cases of snow or ice, your service may be rescheduled based on weather forecasts. After 72 hours, normal scooping schedules will resume. If your yard is deemed unsuitable for scooping at our discretion, you won't be charged for that week's service. Cancellations due to weather conditions will incur regular service charges, with the subsequent service scheduled for two weeks later.

if gate is not clear during  snow and ice you will be  charged normal service fee as follows on your agreement 

Cancellations
We understand unforeseen circumstances may arise necessitating cancellations. To cancel scheduled services, please notify Derby City Poop Scoop by 4:00 PM on the business day preceding your service day. Failure to do so will result in a charge equivalent to 100% of the service cost. Cancellations after the initial scoop will incur charges equivalent to one-time scoops based on prevailing pricing. 

ONE TIME SCOOPS

This service is prepaid for the first hour. When the one-hour mark is reached, our team will contact you to confirm whether you would like us to continue the cleanup. If additional time is approved, the card on file will be charged for the additional time worked at the above rate.

Customers signing up for recurring service agree to a minimum of four (4) scheduled services.

If recurring service is canceled before four services have been completed, the completed visits will be recalculated at the current one-time cleanup rate, and the difference will be charged to the card on file.

No Access

Failure to provide access to your property on the scheduled service day will result in a no-access fee equivalent to your agreed service cost.

Billing
One times  scoops are prepaid 

 we reccurring Services require the first scoop to be prepaid

Billing is based on the number of completed service visits during the previous billing cycle, which typically ranges from four (4) to five (5) weeks depending on the calendar.

Invoices are sent via email on the 1st and 15th of each month.

 Customers may also choose to pay after each service, which is offered with a Net 15 payment term.

Any unpaid balances will incur a late fee of 7% of the outstanding balance (minimum $5) if not paid by the next billing cycle on the 1st or 15th  or 30th of the month.

Accounts that remain unpaid for7 days after billing invocie due date days may will  be suspended until the balance is paid in full.

Accounts with balances 45 days past due may be subject to additional collection fees and recovery costs.

If service has not been completed for two (2) weeks or longer and the customer wishes to restart service, a yard recovery / restart fee will be applied to the next invoice.

This fee ranges from $39.99 to $59.99, depending on the number of dogs and the size of the yard, to allow our technicians to bring the yard back to a maintainable condition.

Payments
Payments may be made via debit or credit card through our secure online portal. We Require  auto-pay .

 Effective October 1st, 2021, paper checks are not accepted. Credit card payments made over the phone incur a $2.50 charge. All one-time services must be prepaid, with card details on file to schedule the service.

Termination of Services
Should you wish to terminate services, kindly provide a written 30-day notice to info@derbycitypoopscoop.com. We reserve the right to terminate services if deemed necessary for both parties' benefit.

Additional Information
Fees and promotions are subject to change with a 7-day written notice. We appreciate your business and anticipate a fruitful partnership.

Thank you,
James Shields
Owner
Derby City Poop Scoop
(502) 509-3314
info@derbycitypoopscoop.com