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FAQ / Things to know

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What We Do!!


Derby City Poop Scoop is a local pet waste removal company. We have weekly, bi-monthly, and monthly options to serve your needs!


We currently service the following areas;

-Southern Indiana

-Jefferson County 

-Oldham County 

-Sheperdsville

-Mt. Washington

-Fisherville/Taylorsville

-Hardin County 

-Elizabethtown

-Radcliff

-Vinegrove

-Ft. Knox, and other surrounding cities!


Don't see your town?  Message us to add your area to our ever growing service locations.



We dont belive in contracts , so this is a week by week service ( see agreement  how to terminate agreement.)


 


WHAT TO EXPECT 


The day before your service you will receive a  Text notification to remind you of for service for the next day.


On the day of your service  a Uniformed, Clearly marked Vehicle  will arrive to service your yard.

 

The  scooper   will remove all poop from the yard and property, And  Dispose of it in the proper manner according to state and county laws


When finished you will receive a email of completion  


Invoices will be emailed  on the 15th  the  of month for the previous  30 days serviced    all invoices are due by the end of month.




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Your Yard

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Area to be Serviced must be free of excessively tall grass, leaves, snow and debris for our guarantee to be effective. Although we will make every effort to make your yard 100% clean, our pooper scoopers understandably cannot clean what they cannot see. If our team feels the visibility of your yard may be a concern, we will notify you 



 Sounds Great! How do I start?

Give us a call or Text  and we'll answer any other questions you might have. 


There are no contracts this is a week by week sservice.



There is a waiver to sign (email) to allow us access and then you're done! 


With our Money Back Satisfaction Guarantee you've got nothing to lose . . . but the poop! 



Do I have to be home for the first appointment?



Not necessarily . . . but we have some documents for you to read and a waiver to sign.  (Email)


 If the dogs are going to be outside - we would like you to be there for the introduction.  


Payment of services

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We pefer  Auto-pay you can auto-pay Weekly or at the end of the billing cycle on the 15th



Billing statements will be Emailed on the 15th of each month.  Invoices are Due by the End of the month


To ensure 100% satisfaction, customers are not charged for their scoop until after services are complete.


 Billing charges will be based off of the number of visits from the previous monthly Cycle (4 or 5 weeks).


 Payment will be due by the End of the month after services were rendered .A late fee of $5.00 will be applied on the 1st of the month to an account with an unpaid balance due. 


On this date account service will be suspended and will not be resumed until payment is rendered. Accounts that are delinquent for over 45 days will be assessed a $20 collection fee and be sent to collections 


We Do accept Credit cards , Debit cards, Paypal ,Cash  & Checks 


Weather

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Inclement weather may make it dangerous or impossible for our team to make a scheduled cleaning. In this event, we will be responsible for servicing your yard as soon as possible.  You will always receive  a text alert letting you know  what we are doing weather wise.


If we are unable to make up that visit you are not charged for the week.

No Poop to pick up?

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If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please call at least 24 hours in advance to suspend service. 

Lawyer Junk

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DERBY CITY POOP SCOOP assumes no liabilities for damages to yards, gates, pets or other properties.

 Fees and Promotions are subject to change at any time. On this rare occurrence, we will notify you at least two (2) weeks prior to any changes.

 Either party may terminate service at any time. 

To terminate service, please e-mail james@derbycitypoopscoop.com or call 502 509 3314. 

Unpaid balances are due within 15 days


 Are you insured?
Yes!  We carry workers’ compensation and liability insurance. 


We sanitize our shoes and equipment after each cleaning.

  We Use Top Performance 512 Disinfectants. They  are the most concentrated disinfectants on the market! This super-concentrated formula has twice the concentration of our popular 256 disinfectants,
Highly concentrated Top Performance 512 Disinfectant deodorizes, disinfects, and provides area control of staph, salmonella, E. coli, bordetella bronchiseptica, adenovirus, canine distemper, feline picornavirus, HIV-1, infectious bovine rhinotracheitis, rabies, herpes, pseudorabies, respiratory syncytia, streptococcus-–even canine parvovirus!


Kennels, veterinary clinics, and grooming shops worldwide rely upon powerful Top Performance 512 disinfectants.
Active ingredients: Didecyl dimethyl ammonium chloride n-Alkyl (C1450%, C1240%, C1610%)10.14% , dimethyl benzyl ammonium chloride 6.76%. Inert ingredients: 83.10%. poop scoop in Louisville Pet Waste Removal in Louisville

Services & Prices (all based on regular sized yards)






All prices are based on normal sized yards if you have an overly large yard or unusual situation please contact us for a quote
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Pay Your Bill

$0.00

Pay with PayPal or a debit/credit card

Pay your Bill online

Customer Reviews

" My yard is always clean. They take great pride in their work and the owner is very understanding. " Jordan D.

" What a relief it has been to have one less chore each week.  Derby City Poop Scoop has made my family's yard much better.   Their prompt and timely services are consistent week to week and we don't have to be home to know their service is complete.   I would rate them more than 5 stars if I could.   We give 4 "paws" up here! "  Kristi S.

" There invoices are great.  They text and say what time they will be at the home.  They have many options.  And they do an excellent job keeping my yard clean and there tools clean"
Debbie  I.

 "We have our yard back!  We wish we had thought of this sooner.  James provides great service at a very reasonable price.  We highly recommend Derby City Poop Scoop. " Nancy L.

" James and his crew are always professional and on time. Even with the task at hand they come with smiles and good nature personality. Couldn't ask for a better company to handle my dogs clean up. And my dog is finally starting to warm up to James.  " Mindy B.

 "Great company! They do an amazing job at keeping my yard clean.  Wouldn't be able to use my yard if it wasn't for them!! Very reasonably priced! "   Jessica B