We pefer Auto-pay you can auto-pay Weekly or at the end of the Month
Billing statements will be Emailed on the 1st or the 15th of the mo th and are a Net 15
To ensure 100% satisfaction, customers are not charged for their scoop until after services are complete.
Billing charges will be based off of the number of visits from the previous monthly Cycle (4 or 5 weeks).
Payment will be net 15 .A late fee of 7% of the bill will be applied on the 15th of the month to an account with an unpaid balance due.
On this date account service will be suspended and will not be resumed until payment is rendered. Accounts that are delinquent for over 45 days will be assessed a $45 collection fee and be sent to collections
We Do accept Credit cards , Debit cards,
Effictive October 1st 2021
No paper check will be accepted
*$2.50 charge for taking CC pyments over the phone
please use the link provided in the invoice email
Area to be Serviced must be free of excessively tall grass, leaves, snow and debris for our guarantee to be effective. Although we will make every effort to make your yard 100% clean, our pooper scoopers understandably cannot clean what they cannot see. If our team feels the visibility of your yard may be a concern, we will notify you
Sounds Great! How do I start?
Give us a call or Text and we'll answer any other questions you might have.
There are no contracts this is a week by week sservice.
There is a waiver to sign (email) to allow us access and then you're done!
With our Money Back Satisfaction Guarantee you've got nothing to lose . . . but the poop!
Do I have to be home for the first appointment?
Not necessarily . . . but we have some documents for you to read and a waiver to sign. (Email)
If the dogs are going to be outside - we would like you to be there for the introduction.
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please call at least 24 hours in advance to suspend service.
Inclement weather may make it dangerous or impossible for our team to make a scheduled cleaning. In this event, we will be responsible for servicing your yard as soon as possible. You will always receive a text alert letting you know what we are doing weather wise.
If we are unable to make up that visit you are not charged for the week.
What We Do!!
Derby City Poop Scoop is a local pet waste removal company servicing over1100 yards a week in 12 Countys.
We have 2X week, weekly, and 1X options to serve your needs!
We currently service the following areas;
-Ft. Knox, and other surrounding cities!
Don't see your town? Message us to add your area to our ever growing service locations.
We dont belive in contracts , so this is a week by week service ( see agreement how to terminate agreement.)
WHAT TO EXPECT
We come on the same dat each week , no need to worry about what day you will be serviced.
We will text you on the way .
On the day of your service a Uniformed, Clearly marked Vehicle will arrive to service your yard.
The scooper will remove all poop from the yard and property, And Dispose of it in the proper manner according to state and county laws
When finished you will receive a email of completion
Invoices will be emailed end of the of month for the previous 30 days serviced all invoices are due by the 15th.
DERBY CITY POOP SCOOP assumes no liabilities for damages to yards, gates, pets or other properties.
Fees and Promotions are subject to change at any time. On this rare occurrence, we will notify you at least one (1) weeks prior to any changes.
Either party may terminate service at any time.
To terminate service, please e-mail firstname.lastname@example.org
or text/ 502 509 3314.
Unpaid balances are due within 15 days
Are you insured?
Yes! We a 1 million dollar liability policy
We sanitize our shoes and equipment after each cleaning.
We Use Top Performance 512 Disinfectants. They are the most concentrated disinfectants on the market! This super-concentrated formula has twice the concentration of our popular 256 disinfectants,
Highly concentrated Top Performance 512 Disinfectant deodorizes, disinfects, and provides area control of staph, salmonella, E. coli, bordetella bronchiseptica, adenovirus, canine distemper, feline picornavirus, HIV-1, infectious bovine rhinotracheitis, rabies, herpes, pseudorabies, respiratory syncytia, streptococcus-–even canine parvovirus!
Kennels, veterinary clinics, and grooming shops worldwide rely upon powerful Top Performance 512 disinfectants.
Active ingredients: Didecyl dimethyl ammonium chloride n-Alkyl (C1450%, C1240%, C1610%)10.14% , dimethyl benzyl ammonium chloride 6.76%. Inert ingredients: 83.10%. poop scoop in Louisville Pet Waste Removal in Louisville
" My yard is always clean. They take great pride in their work and the owner is very understanding. " Jordan D.
" What a relief it has been to have one less chore each week. Derby City Poop Scoop has made my family's yard much better. Their prompt and timely services are consistent week to week and we don't have to be home to know their service is complete. I would rate them more than 5 stars if I could. We give 4 "paws" up here! " Kristi S.
" There invoices are great. They text and say what time they will be at the home. They have many options. And they do an excellent job keeping my yard clean and there tools clean"
"We have our yard back! We wish we had thought of this sooner. James provides great service at a very reasonable price. We highly recommend Derby City Poop Scoop. " Nancy L.
" James and his crew are always professional and on time. Even with the task at hand they come with smiles and good nature personality. Couldn't ask for a better company to handle my dogs clean up. And my dog is finally starting to warm up to James. " Mindy B.
"Great company! They do an amazing job at keeping my yard clean. Wouldn't be able to use my yard if it wasn't for them!! Very reasonably priced! " Jessica B
(please text us at (502)509-3314 if using this method after your payment is made)
Cash App: $derbycitypoopscoop
James Shields , Owner
Anita M , Office Manager
Olivia S CSR
Sara B CSR
Chris Allan , Sales/CSR
Melissa T, Scooper
Chris B , Scooper
Brittany , Scooper
John L Scooper
Kristy G, Scooper
Joli . Scooper
Denise H Scooper
Kara S. Scooper
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