FAQ / Things to know
Payment of services
Your Yard
What We Do!!
Derby City Poop Scoop is a local pet waste removal company servicing over 700 yards a week in 9 Countys.
We have 2X week, weekly, bi-monthly(every other week),and 1X options to serve your needs!
We currently service the following areas;
-Southern Indiana
-Jefferson County
-Oldham County
-Sheperdsville
- Simpsonville
- Shelbyville
-Mt. Washington
-Fisherville/Taylorsville
-Hardin County
-Elizabethtown
-Radcliff
-Vinegrove
-Ft. Knox, and other surrounding cities!
Don't see your town? Message us to add your area to our ever growing service locations.
We dont belive in contracts , so this is a week by week service ( see agreement how to terminate agreement.)
WHAT TO EXPECT
We come onnthe same dat each week , no need to worry about what day you will be serviced.
We will text you on the way .
On the day of your service a Uniformed, Clearly marked Vehicle will arrive to service your yard.
The scooper will remove all poop from the yard and property, And Dispose of it in the proper manner according to state and county laws
When finished you will receive a email of completion
Invoices will be emailed on the 15th the of month for the previous 30 days serviced all invoices are due by the end of month.
Your Yard
Payment of services
Your Yard
Area to be Serviced must be free of excessively tall grass, leaves, snow and debris for our guarantee to be effective. Although we will make every effort to make your yard 100% clean, our pooper scoopers understandably cannot clean what they cannot see. If our team feels the visibility of your yard may be a concern, we will notify you
Sounds Great! How do I start?
Give us a call or Text and we'll answer any other questions you might have.
There are no contracts this is a week by week sservice.
There is a waiver to sign (email) to allow us access and then you're done!
With our Money Back Satisfaction Guarantee you've got nothing to lose . . . but the poop!
Do I have to be home for the first appointment?
Not necessarily . . . but we have some documents for you to read and a waiver to sign. (Email)
If the dogs are going to be outside - we would like you to be there for the introduction.
Payment of services
Payment of services
Payment of services
We pefer Auto-pay you can auto-pay Weekly or at the end of the billing cycle on the 15th
Billing statements will be Emailed on the 15th of each month. Invoices are Due by the End of the month
To ensure 100% satisfaction, customers are not charged for their scoop until after services are complete.
Billing charges will be based off of the number of visits from the previous monthly Cycle (4 or 5 weeks).
Payment will be due by the End of the month after services were rendered .A late fee of 7% of the bill will be applied on the 1st of the month to an account with an unpaid balance due.
On this date account service will be suspended and will not be resumed until payment is rendered. Accounts that are delinquent for over 45 days will be assessed a $45 collection fee and be sent to collections
We Do accept Credit cards , Debit cards,
Effictive October 1st 2021
No paper check will be accepted
*$2.50 charge for taking CC pyments over the phone
please use the link provided in the invoice email
Weather
No Poop to pick up?
Payment of services
Inclement weather may make it dangerous or impossible for our team to make a scheduled cleaning. In this event, we will be responsible for servicing your yard as soon as possible. You will always receive a text alert letting you know what we are doing weather wise.
If we are unable to make up that visit you are not charged for the week.
No Poop to pick up?
No Poop to pick up?
No Poop to pick up?
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please call at least 24 hours in advance to suspend service.
Lawyer Junk
No Poop to pick up?
No Poop to pick up?
DERBY CITY POOP SCOOP assumes no liabilities for damages to yards, gates, pets or other properties.
Fees and Promotions are subject to change at any time. On this rare occurrence, we will notify you at least two (2) weeks prior to any changes.
Either party may terminate service at any time.
To terminate service, please e-mail info@derbycitypoopscoop.com or text/ 502 509 3314.
Unpaid balances are due within 15 days
Are you insured?
Yes! We a 1 million dollar liability policy
We sanitize our shoes and equipment after each cleaning.
We Use Top Performance 512 Disinfectants. They are the most concentrated disinfectants on the market! This super-concentrated formula has twice the concentration of our popular 256 disinfectants,
Highly concentrated Top Performance 512 Disinfectant deodorizes, disinfects, and provides area control of staph, salmonella, E. coli, bordetella bronchiseptica, adenovirus, canine distemper, feline picornavirus, HIV-1, infectious bovine rhinotracheitis, rabies, herpes, pseudorabies, respiratory syncytia, streptococcus-–even canine parvovirus!
Kennels, veterinary clinics, and grooming shops worldwide rely upon powerful Top Performance 512 disinfectants.
Active ingredients: Didecyl dimethyl ammonium chloride n-Alkyl (C1450%, C1240%, C1610%)10.14% , dimethyl benzyl ammonium chloride 6.76%. Inert ingredients: 83.10%. poop scoop in Louisville Pet Waste Removal in Louisville
Pay Your Bill
- Pay your Bill online please put name address & invoice #
- https://www.yardbook.com/get_customer_invoice/47714-derby-city-poop-scoop
- Use the link provided in the invoice email
- $2.50 charge for taking CC payments over the phone
Meet our staff
James Shields , Owner
Kristi Tassler , Office manager
Chris Allan , Sales/CSR
Makayla Robbnett, Lead Scooper/Trainer
Melissa Taylor , Scooper
Chris Bartles , Scooper
Deana "MO" , Scooper
ZACH P.. Scooper
Emma , Scooper
Catherine D. , Scooper
John S. ,back up scooper